Frequently Asked Questions
Everything you need to know about your dance gear and orders.
How do I determine the correct size for ballet slippers?
Sizing varies significantly by brand. Most professional ballet slippers run smaller than standard street shoes. We recommend checking the specific size chart on each product page or ordering a half-size up for a comfortable fit.
What is your return policy for performance wear?
We accept returns on unworn items with original tags attached within 30 days of purchase. For hygiene reasons, tights and undergarments cannot be returned once the packaging has been opened.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout if you need your gear before a scheduled performance or competition.
Do you offer group discounts for dance studios?
Yes, we offer special bulk pricing for studios and dance teams ordering 10 or more of the same item. Please contact our support team to set up a professional account.
Are your pointe shoes pre-arched?
We carry a variety of styles, including both traditional and pre-arched shanks. Please read the product descriptions carefully to ensure the shoe matches your specific technical requirements and foot shape.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.